Platform

Notifications Everywhere

Send alerts by SMS, WhatsApp, Telegram, email, push notification and voice call, with on-call rotas, quiet hours and escalation, so a critical alarm is never left on a screen nobody is watching.

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A supervisor holding a phone showing stacked alert notifications and an incoming call, with a smartwatch showing the same alert

Why It Matters

An alert only helps if someone acts on it. IoTServa routes each alert by severity, Site and time of day to the people on duty, follows up on the channel they answer, and keeps a record of who was told, when, and who acknowledged.

SMS, WhatsApp, Telegram, email and push
Voice call escalation for critical alarms
On-call rotas, quiet hours and shift handover
Microsoft Teams and Slack channels
Every message and acknowledgement recorded

What It Does

SMS, WhatsApp and Telegram

Send alerts as SMS, WhatsApp or Telegram messages with the reading, the limit and a link, and acknowledge with a reply.

Push Notifications

Instant push alerts in the IoTServa mobile app for iOS and Android, with a tap straight to the Node and its chart.

Voice Call Escalation

Critical alarms can ring the on-call engineer and read the alert aloud, then move to the next person if nobody answers.

On-Call Rotas and Quiet Hours

Set who is on duty for each Site and shift, and quiet hours for each person, so night alarms go to the night team.

Microsoft Teams and Slack

Post alerts to team channels in Microsoft Teams or Slack, with a button to acknowledge.

Shift Handover Summary

A summary of open alerts, acknowledged alarms and Work Orders is sent at each shift change.

Escalation and Acknowledge

If nobody acknowledges, reminders repeat and escalate to supervisors, and every message and reply is recorded.

See It in the Software

An alert page showing a critical alert that was escalated twice and snoozed with a technician note — **Escalation and Snooze** An alert nobody acknowledges is sent again on the rule's escalation schedule. Snooze it with a note while someone works on it.

The IoTServa Alerts list with open alerts, filters and a Paused Now section — **Alerts** Open and closed alerts with severity and date filters, plus the places whose alerts are paused for maintenance right now.

Screens from the live IoTServa software with a demo company and demo data.

Notifications Everywhere Questions

Can alarms reach us by WhatsApp or SMS?

Yes. Choose SMS, WhatsApp, Telegram, email, push or voice call per Rule and per person, and reply to acknowledge.

What happens at night?

On-call rotas and quiet hours send night alarms to the people on duty, and critical alarms escalate by voice call if nobody answers.

More from the Platform

Edge Gateway Tag Model Dashboards and Alerts Open API Device Profiles Automation Rules Control and Relays AI Assistant Health, Work Orders and KPIs Predictive Maintenance Camera AI

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